Choosing a software partner is about more than features and technology. It is equally important to know how the solution performs in practice, how reliable it is, and what kind of support the provider delivers. Autori's customer surveys from 2020 to 2026 offer answers to these questions directly from the people who use its solutions.
Investing in new software is always a significant decision. The solution must meet the organization's needs, make daily work easier, and perform reliably even when operations are at their busiest.
Before making a decision, several questions naturally arise. Does the system deliver real value? Can we rely on it? Will we get help quickly when needed? And does the provider truly understand our industry and operational needs?
The best answers often come from existing users.
Autori has systematically monitored customer experiences through regular user and key-user surveys. The results from 2020 to 2026 provide a long-term view of where Autori has succeeded and how customer experiences have developed.
The most important purpose of software is to deliver real value to its users. Impressive features alone are not enough if the system does not make everyday work easier.
Usefulness has been the highest-rated of five evaluated areas in every Autori user survey from 2020 to 2026.
Seven consecutive years of results show that users consistently find Autori's solutions valuable in their daily work.
In road maintenance and infrastructure management, this is particularly important. Software should support work planning, execution, monitoring, and documentation – not create additional work alongside them.
For customers, practical usefulness is therefore one of the most important indicators of a successful software investment.
Software reliability becomes especially important when a system is an integral part of daily operations. It needs to work when information is required and decisions must be made.
For seven consecutive years, Autori users have rated the reliability of its solutions at approximately four out of five.
Annual reliability scores ranged from 3.82 to 4.06 out of 5 between 2020 and 2026. In 2026, the score was 3.96/5.
The significance of these results lies not only in the individual scores but also in their consistency over time.
For organizations considering a new system, a long history of customer feedback provides valuable reassurance. Reliability is not simply a promise – it is something users have evaluated year after year.
Key users often have a broader perspective on software performance than occasional users. They understand the system's capabilities, encounter practical challenges, and frequently act as the link between the software provider and their own organization.
Their feedback is therefore particularly valuable.
In 2026, 47% of all key-user ratings were "very good", compared with 35% in 2021.
This represents an increase of 12 percentage points in five years.
The overall results of the 2026 key-user survey are even more revealing:
95.5% of all key-user ratings were good or very good.
The survey covered 21 statements, excluding "can't say" responses from the calculations.
Poor ratings accounted for just 4.5% – the lowest share recorded across six key-user surveys.
These results indicate that key-user experiences are overwhelmingly positive and that the proportion of the highest ratings has increased.
When selecting software, attention often focuses on functionality and implementation. In a long-term partnership, however, the quality of everyday cooperation can become just as important.
What happens when users need assistance? Are questions answered on time? Are problems resolved efficiently?
In Autori's 2026 key-user survey, the highest-rated statement concerned the timely handling of support requests.
"Support requests handled on time" received a score of 3.76/4, compared with 3.45/4 in 2021.
The results reflect both a high level of satisfaction and positive development over time.
From the customer's perspective, responsive support reduces uncertainty. Users are not left alone with their questions but can rely on the provider's expertise long after implementation.
Effective support is therefore an essential part of the value software delivers.
A good software partner needs to understand more than its own technology. It must also understand its customers' operating environments, processes, and practical needs.
Autori's key users have ranked the company's expertise and know-how among its two strongest areas in every key-user survey since 2021.
In 2026, expertise received a score of 3.73/4, compared with 3.64/4 in 2021.
The consistently high appreciation of expertise is particularly meaningful in road maintenance, where software must support complex and evolving operational requirements.
For customers, this means having access to industry-specific knowledge alongside the software itself. The relationship is not simply about delivering a system but about building a partnership where the provider's expertise supports the customer's operations.
A single customer satisfaction survey provides a snapshot of one moment in time. Several years of feedback make it possible to evaluate both consistency and development.
Five key findings stand out in Autori's results from 2020 to 2026:
These results do not mean there is no room for improvement. They do, however, demonstrate that Autori's customers particularly value the usefulness and reliability of its solutions, as well as the quality of cooperation.
For organizations selecting a software partner, these are important considerations. The decision does not have to rely solely on what a system promises to deliver. It can also be informed by how existing users have experienced its performance in practice.
Seven years of customer feedback provide a strong foundation for trust – and demonstrate why Autori is a partner worth building a long-term relationship with.
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Source: Autori user and key-user surveys, 2020–2026.