Implementing a road maintenance solution is only the beginning.

Long-term success comes from having the right partner – one that understands your operations, supports your users and helps your organization continuously improve.

For more than 35 years, Autori has helped road maintenance contractors, road authorities, municipalities and consultants successfully digitalize their operations.

Our goal isn't simply to deliver software.

Our goal is to help every customer succeed.

Built on decades of road maintenance expertise

Road maintenance is a specialized industry with unique operational requirements.

Our specialists have worked alongside contractors, road authorities, municipalities and consultants for more than three decades.

We understand maintenance contracts, field operations, inspections, reporting and the everyday challenges our customers face.

This experience allows us to share proven best practices and help organizations get the maximum value from their Autori solution.

Whether you're implementing Autori for the first time or expanding your existing solution, our team helps you achieve value quickly.

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A successful start

Onboarding designed for long-term success

Every successful implementation starts with a structured onboarding process.

Together with your team we configure the solution, support implementation and prepare your organization for successful day-to-day operations.

Our onboarding includes:

Implementation planning
System configuration
Data migration support
Best practice guidance
Go-live support

Our objective is simple:

Help your organization become productive as quickly as possible.

Practical training for successful operations

Learning software is one thing.

Learning how to use it effectively within your own organization is what creates long-term success.

Our training is based on more than 35 years of successful customer onboardings. We help users understand both how Autori works and how to use it efficiently within their own organization.

Training is tailored for different user groups, including:

Administrators
Supervisors
Office staff
Field personnel
Project managers

The result is confident users, faster adoption and a successful implementation from day one.

Customer Success

A long-term partnership

Our relationship with customers doesn't end after implementation.

Our dedicated Customer Success team works alongside customers throughout the entire partnership, helping them get the most from Autori as their operations evolve.

We support our customers through:

Key account management
Customer annual planning
Customer surveys
Customer meetings
Managing support requests
Change management
Practical support for everyday use
Best practice guidance

Whenever questions arise, our team is ready to help.

We stay close to our customers

Supporting our customers isn't something we do only when they need help.

We work closely with customers throughout the entire partnership using a structured customer success approach that includes regular follow-ups, planning discussions and continuous communication.

This helps us:

Understand changing operational needs
Identify opportunities to improve the use of Autori
Respond quickly to questions and support requests
Support continuous operational improvement
Shape the future development of Autori based on real operational experience

Our customers know they are never left alone after implementation. We stay engaged, listen carefully and work together to ensure long-term success.

Innovation Services

Expertise to develop what comes next

Autori is first and foremost a software company. But more than 35 years of working with road maintenance contractors, road authorities and municipalities has given us practical expertise that goes beyond software.

Through our Innovation Services, we help customers explore new technologies, improve the way road information is collected and used, and develop new approaches to road maintenance operations.

Our particular expertise in road image collection and visual road information allows us to support everything from collection strategy and technology selection to large-scale imaging initiatives and new ways of utilizing road imagery.

Typical assignments include road image collection planning, technology evaluations, pilot projects, digitalization initiatives and operational development.

WHY CUSTOMERS STAY WITH AUTORI

Simply because it works

Autori delivers real operational value.

But software alone doesn't create long-term success.

We continue working closely with our customers long after implementation, helping them improve their operations, adopt new capabilities and get the maximum value from their Autori solution.

Our Customer Success team listens, responds and supports customers every step of the way.

The result is long-term customer relationships and an exceptionally low customer churn rate – something we believe reflects both the value of the Autori platform and our commitment to customer success.

Developed together with our customers

Road maintenance never stands still – and neither does Autori.

Our long-term customer relationships play an important role in how Autori solutions evolve.

We stay close to our customers, listen carefully to their feedback and understand the changing needs of road maintenance organizations.

Many new ideas, improvements and product enhancements originate directly from our customer community.

By developing Autori together with our customers, we ensure our solutions continue to solve today's operational challenges while preparing organizations for tomorrow.

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Frequently Asked Questions

What does the onboarding process include?

Our onboarding includes implementation planning, system configuration, data migration support, best practice guidance, user training and go-live support to ensure a successful start.

Is training included?

Yes. We provide role-based training tailored to different user groups, helping users understand both the Autori system and how it should be used within their own organization.

What happens after implementation?

Our Customer Success team continues to support your organization through structured follow-ups, practical guidance, support requests, customer meetings, annual planning, change management and best practice recommendations.

Who do you work with?

We work with road maintenance contractors, road authorities, municipalities, consultants and other organizations responsible for road maintenance operations.

How does customer feedback influence Autori?

Our relationship with customers is built on continuous collaboration.

Through structured customer success activities, regular dialogue and responsive support, we stay closely connected with our customers' operations. This helps us understand changing needs, support successful use of Autori and continuously improve our solutions.

Many product improvements and new capabilities are inspired by real customer feedback and everyday operational experience.

Do you offer advisory services in addition to software?

Yes.

Autori is primarily a software company, but in selected projects we also provide specialist advisory services where our experience can help customers achieve better outcomes.

This may include road image collection planning, technology evaluations, pilot projects and other road maintenance development initiatives.

Services